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Best-in-Class Practices: Transitioning Contact Center from On-Premise to the Cloud
Aberdeen Group
JUL 29, 2013 08:00 AM
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Contact centers today are increasing activities to optimize customer experience results delivered across multiple channels. However, this is no easy endeavor. Successful customer care teams are the ones that are able to maximize their customer experience results without incurring incremental costs. In other words, doing more with less. See more at http://blogs.aberdeen.com/service-management/best-in-class-practices-transitioning-contact-center-from-on-premise-to-the-cloud/#sthash.hvDvTfaH.dpuf.

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